Data Deletion Request

Request deletion
of your data.

If Venue Axis holds personal information about you that you'd like deleted, submit a request here. We action every request within 30 days and confirm in writing when it's done.

What happens when
you submit a request.

We review your request, confirm your identity, identify which records we hold about you, and delete everything that isn't subject to a mandatory legal retention period. We'll be upfront with you about what we can and can't delete — and why.

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Response time
We action all deletion requests within 30 days of receiving them and send written confirmation when complete.
✉
Confirmation
You'll receive an email when your request is received and a second confirmation when deletion is complete.
◎
Who handles it
Deletion requests are reviewed by a Venue Axis founder personally — not a support queue. You'll deal with a person.
⚖
Legal basis
Your right to request deletion is recognised under the Australian Privacy Principles (APP 6 ↗ and APP 11 ↗) of the Privacy Act 1988.
What can be deleted
  • Staff account information and login records — once employment at a venue ends (subject to mandatory retention)
  • Patron risk profiles not linked to an active CDD, SMR, or incident record
  • Website enquiry data and contact form submissions
  • Any personal information not subject to a mandatory legal retention period

Some records cannot be immediately deleted. Compliance records required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (including CDD records, SMRs, and TTRs) must be retained for a minimum of 7 years by law. Incident register entries and GPOM records are subject to similar obligations under the Gaming Machines Act 2001 (NSW). We will tell you clearly which of your records fall into this category and when they will be eligible for deletion.

Your request is handled by a Venue Axis founder. We'll acknowledge it within 2 business days.

Can't find what you need?

If your situation isn't covered by this form — for example, if you're unsure whether Venue Axis holds any data about you, or you have a more complex request — email us directly.

privacy@venueaxis.com.au
Read the full Privacy Policy

For a full explanation of what data we collect, why, how long we keep it, and all your rights under the Australian Privacy Act 1988.

Read Privacy Policy →