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Reasonable steps

Cross-cutting

A phrase recurring across NSW liquor and gaming compliance — intoxication, minors, self-exclusion. What courts and regulators treat as reasonable depends on what evidence the venue produces of the procedures it actually followed: staff training, documented observations, refusals, escalations. The defence lives in the records, not the policy document alone.

This term sits in the cross-cutting section of the working glossary — concepts that recur across multiple regulatory domains rather than belonging to one statute.

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Related terms

Other terms in Cross-cutting