The NSW-mandated role responsible for harm-minimisation activity on the gaming floor — welfare checks, intervention conversations, self-exclusion administration, and incident-register entries. Required at hotels and clubs with EGMs at thresholds set in the Gaming Machines Regulation 2019. The RGO's documented observations frequently underpin AML/CTF suspicion-formation and SMR drafting.
This term sits in the NSW gaming & clubs section of the working glossary — vocabulary drawn from the Gaming Machines Act 2001, the Liquor Act 2007, the Registered Clubs Act 1976, and L&GNSW guidance.
The NSW statute governing approved gaming machines in hotels and registered clubs. Part 4 covers harm-minimisa…
Requires a hotelier or club authorised to keep approved gaming machines to (a) ensure patrons have access to a…
The clause setting out the minimum requirements of a NSW self-exclusion scheme — including written and signed …
A voluntary scheme under which a patron undertakes in writing to be excluded from the gaming area of one or mo…
A self-exclusion arrangement covering more than one venue. The patron's undertaking applies across all partici…
Two parallel record-keeping obligations. The gambling incident register (NSW Gaming Machines Regulation 2019) …