Gaming Machines Act 2001 (NSW)

Incident register — 24 hour calendar-hours SLA

NSW · Liquor & Gaming NSWDoes (enforced)

A reportable gambling incident must be recorded in the gambling incident register as soon as practicable but no later than 24 hours after the incident occurs (cl.50K(3) opening words). Details of action taken in response to the incident must also be recorded as soon as practicable but no later than 24 hours after the incident occurs (cl.50K(4)). The 24-hour clock is calendar hours, not business hours — the regulation uses "24 hours" without qualification.

Working draft, not legal advice

The plain-English summary above is drafted by Venue Axis as a navigation aid. The citation is the authoritative source — treat it as the definitive reference. For a legal interpretation of this obligation in your venue's context, talk to your counsel.

Operational metadata

How this obligation operates.

Citation
Gaming Machines Regulation 2019 (NSW) cl.50K(3) (recording SLA for the incident itself) + cl.50K(4) (recording SLA for the response action)
Read on legislation.nsw.gov.au →
Frequency
On event
Binds
rgo, gm
Strategic tier
Does (enforced)
Venue Axis gates a downstream platform action on this obligation being current — e.g. an attestation must exist before a CEO can proceed, or an EGM cannot operate during statutory shutdown.
Consequence of breach

What can go wrong.

Failure to record within 24 calendar hours feeds into cl.50K(2) inspection findings (max 50 penalty units).

Consequences are summarised from the underlying legislation. Specific penalties depend on the breach pattern, prior history, and the regulator's enforcement posture. Talk to a liquor and gaming lawyer for a definitive view of your venue's exposure.

Related obligations

Other items in Gaming Machines Act 2001 (NSW).

Does (enforced)

Maintain self-exclusion register

The venue must maintain a current register of self-excluded persons and ensure staff can access it to check patrons on entry or when problem

Does (enforced)

Enforce self-exclusion on entry

The venue must not permit a self-excluded person to enter the gaming area. If a self-excluded patron is identified, entry must be refused an

Does (triggered)

Manage self-exclusion revocation

A self-excluded patron may only have their self-exclusion lifted after the minimum period and following the prescribed revocation process.

Does (triggered)

Offer self-exclusion to patrons showing problem-gambling behaviour

Staff observing indicators of problem gambling must offer the patron information about self-exclusion and, where requested, facilitate it.

Does (enforced)

Responsible Gambling Officer on duty during gaming operations

A trained Responsible Gambling Officer must be on duty whenever gaming machines are operating. The shift must be logged so the venue can pro

Supports

Welfare interventions and duty of care

Venues must observe patrons for signs of gambling harm and intervene where necessary — including welfare checks, breaks in play, and referra

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