Records of refused entries (including self-exclusion breaches) must be retained and made available to L&GNSW on inspection.
Working draft, not legal advice
The plain-English summary above is drafted by Venue Axis as a navigation aid. The citation is the authoritative source — treat it as the definitive reference. For a legal interpretation of this obligation in your venue's context, talk to your counsel.
Inspection finding and potential fine.
Consequences are summarised from the underlying legislation. Specific penalties depend on the breach pattern, prior history, and the regulator's enforcement posture. Talk to a liquor and gaming lawyer for a definitive view of your venue's exposure.
The venue must maintain a current register of self-excluded persons and ensure staff can access it to check patrons on entry or when problem…
The venue must not permit a self-excluded person to enter the gaming area. If a self-excluded patron is identified, entry must be refused an…
A self-excluded patron may only have their self-exclusion lifted after the minimum period and following the prescribed revocation process.
Staff observing indicators of problem gambling must offer the patron information about self-exclusion and, where requested, facilitate it.
A trained Responsible Gambling Officer must be on duty whenever gaming machines are operating. The shift must be logged so the venue can pro…
Venues must observe patrons for signs of gambling harm and intervene where necessary — including welfare checks, breaks in play, and referra…
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